SHIPPING RATES
AUSTRALIA
- FREE Standard Shipping Australia-wide for orders over $75
- Orders Under $75 - Flat Rate $9.95 Express Shipping Australia-wide
- Orders Over $75 - Flat Rate $4.95 Express Shipping Australia-wide
Delivery times:
- Metro: approx 1-2 Business Days after dispatch
- Regional: approx 3-7 Business Days after dispatch
You can check Australia Post's estimated delivery times by clicking the link below and entering 3690 in the 'from' section and your postcode in the 'to' section.
PROCESSING TIMES
Our warehouse fills orders daily. For same day dispatch, please ensure your order is placed by 7am AEST on an Australian business day.
Your tracking information will be sent via email on the same day that your order is shipped.
NEW ZEALAND
- Standard International Shipping (12-14 days) - AusPost e-Commerce with Tracking $14.95 NZD
- Express International Shipping (5-10 days) - Australia Post International Express Courier with Tracking $29.95 NZD
REST OF THE WORLD
- Standard International Shipping (12-14 days) - AusPost e-Commerce with Tracking $29.95 AUD
- Express International Shipping (5-10 days) - Australia Post International Express Courier with Tracking $39.95 AUD.
Your tracking information will be sent via email on the same day that your order is shipped.
The above timeframes are estimated and are not guaranteed and delays may occur beyond our control. Knogins is not responsible for any delays in receiving your parcel (for example, delays caused by a country's customs/border control department), nor for any customs or any other taxes which may be imposed by your country. We do not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer.
ADDITIONAL INFORMATION
Knogins is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.
Knogins is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. If a parcel is "returned to sender" due to it being unclaimed or not delivered, or where a customer has incorrectly entered their own address. Knogins will either re-send the parcel to the customer, or provide a credit note to the customer for the value of their parcel (less any shipping charges).
If you have incorrectly entered the delivery address on your order, please contact our Customer Care team as soon as you can. Often orders are packed and shipped within an hour or two of your order being placed, but if your order has not left our warehouse we will do our best to retrieve it and re-label it. If your order has already been dispatched, you should be able to edit the delivery address from within your own Australia Post account, using the tracking number we will provide you. Any incorrect addresses which result in a parcel being sent back to us may incur a "return to sender" fee which Australia Post imposes on Knogins.
If you have any issues with entering your delivery address during the checkout process, please contact our friendly Customer Care team at info@knogins.com before proceeding with your order and we will be more than happy to assist you.
